Here is a list of frequently asked questions. If you don't find a solution to your issue, please reach out to Customer Service at 712-338-2781 for assistance.
Is Online Banking Secure?
- Yes! Our Online Banking service is a safe and secure way to conduct your banking transactions
- We use the highest security technology to maintain the privacy and security of your transactions
How do I enroll in Online Banking?
- Click on the Online Services gold box in the top right of our homepage.... then click Enrollment
- Or click here https://unitedcommunitybank.onlinebank.com/EnrollNow.aspx
Where do I log into my Online Banking Account?
- Click on Online Services gold box at the top right of our homepage
- Then enter your User ID and password - click Log In
What should I do if I can't log into my account or forgot my password?
- Ensure you are using the correct user ID and password
- If you have forgotten your password, click Forgot Password? and follow the instructions provided
- Please note that after three consecutive incorrect attempts, the system will lock your account... please contact us for assistance. at 712-338-2781
- In order for your browsing experience to be enjoyable, your browser must be compatible with our list of supported browsers. Please see our list of supported browsers
What is Bill Pay and how much does it cost?
- Bill Pay is a free online payment system that allows you to pay all of your bills online without having to write a check
- Once enrolled in Bill Pay you can set up who you need to pay, enter in the amount owed, and submit
- We will send the funds to the company or person you designated on your behalf
What do I do if I lose my debit card?
- Call us at 712-338-2781 as soon as possible
- If it is after our regular business hours, please call SHAZAM at (800)383-8000
What are E-Statements?
- E-Statements are electronic versions of your original paper statements
- They look like paper statements and contain the same images and information, but are available on the day they are created
- As soon as your statement is ready, we will notify you via email
How do I sign up for E-Statements?
- Log into Online Banking
- From your Home page, click on Accounts at the top of the page
- Click Statement Preference, agree to the Electronic Terms and Conditions
- On each account you would like to activate for E-Statements, look in the delivery option drop down box, change it to electronic - Click Save
How do I view my statement once it is ready?
- You simply log into Online Banking
- At the top of your screen, choose Accounts, then click E-Statements & Notices
- In the box, choose the account you would like to view the statements for and click Search
- To view statements not shown in the list, simply click the search magnifying glass & put in a different date range to search
- Statements are available for 2 years
How do I get Mobile Banking?
- Our Mobile Banking App is available to download on iPhone or Android devices
- To download our App, search for “United Community Bank Iowa” in the App Store or Google Play
- After it is downloaded/installed... open the App and enter your online banking User ID, and password
