Here is a list of frequently asked questions. If you don't find a solution to your issue, please reach out to Customer Service at 712-338-2781 for assistance.

  • Yes! Our Online Banking service is a safe and secure way to conduct your banking transactions
  • We use the highest security technology to maintain the privacy and security of your transactions
  • Click on Online Services gold box at the top right of our homepage
  • Then enter your User ID and password - click Log In
  • Ensure you are using the correct user ID and password
  • If you have forgotten your password, click Forgot Password? and follow the instructions provided
  • Please note that after three consecutive incorrect attempts, the system will lock your account... please contact us for assistance. at 712-338-2781
  • In order for your browsing experience to be enjoyable, your browser must be compatible with our list of supported browsers. Please see our list of supported browsers
  • Bill Pay is a free online payment system that allows you to pay all of your bills online without having to write a check
  • Once enrolled in Bill Pay you can set up who you need to pay, enter in the amount owed, and submit
  • We will send the funds to the company or person you designated on your behalf
  • Call us at 712-338-2781 as soon as possible
  • If it is after our regular business hours, please call SHAZAM at (800)383-8000
  • E-Statements are electronic versions of your original paper statements
  • They look like paper statements and contain the same images and information, but are available on the day they are created
  • As soon as your statement is ready, we will notify you via email
  • Log into Online Banking
  • From your Home page, click on Accounts at the top of the page
  • Click Statement Preference, agree to the Electronic Terms and Conditions
  • On each account you would like to activate for E-Statements, look in the delivery option drop down box, change it to electronic - Click Save
  • You simply log into Online Banking
  • At the top of your screen, choose Accounts, then click E-Statements & Notices
  • In the box, choose the account you would like to view the statements for and click Search
  • To view statements not shown in the list, simply click the search magnifying glass & put in a different date range to search
  • Statements are available for 2 years
  • Our Mobile Banking App is available to download on iPhone or Android devices
  • To download our App, search for “United Community Bank Iowa” in the App Store or Google Play
  • After it is downloaded/installed... open the App and enter your online banking User ID, and password